FAQs

This FAQ page is designed to answer the most common questions about shopping on animalieviaggi.com, including orders, shipping, returns, payments, account security, and store policies.
All information provided below follows our official store policies and procedures.

1. Ordering

1.1 How can I place an order?

Simply add your desired items to the cart, proceed to checkout, and complete payment through our secure system.
Once your purchase is successful, you will receive an order confirmation email containing your order number.

1.2 Is an account required to place an order?

No. You may check out as a guest.
However, creating an account allows you to track orders more easily and save your details for future purchases.

1.3 Can I make changes to my order?

Yes, changes are possible only before the order enters processing or fulfillment.
Once processing begins, modifications can no longer be made.

1.4 Can I cancel my order?

Cancellations are allowed only if the order has not entered fulfillment.
Once the order is packed or shipped, cancellation is no longer possible.

2. Shipping

2.1 What are your shipping timelines?

Based on our Shipping Policy:

2.2 Which shipping carriers do you use?

We ship orders using USPS, UPS, FedEx, and DHL.

2.3 Do you offer international shipping?

No. At this time, we ship within the United States only.

2.4 How do I track my shipment?

A tracking number will be sent via email once your order ships.
Tracking information may take up to 24 hours to update.

2.5 My order shows delivered but I did not receive it. What should I do?

Please take the following steps:

• Check around your delivery location

• Ask household members

• Check with neighbors

• Contact the shipping carrier directly

If the carrier confirms delivery, Animalieviaggi is not responsible for lost or stolen packages, as outlined in our Terms & Conditions.

3. Returns

3.1 What is the return period?

Returns may be requested within 30 days from the delivery date.

3.2 Are return shipping fees free?

Return shipping costs depend on the reason for the return.
Full details are available in our Return Policy.

3.3 When will my refund be processed?

Total processing time: up to 5 business days.
Refunds are sent to the original payment method with no deductions.

3.4 Which items are not eligible for return?

Returns will not be accepted for items that are:

• Used, worn, washed, or damaged

• Missing original packaging or tags

• Marked as Final Sale

3.5 How do I request a return?

Please email our support team with:

• Your order number

• The item(s) you wish to return

• The reason for the return

4. Cancellations & Order Changes

4.1 When can I cancel my order?

Orders may be canceled before processing begins.
Once fulfillment starts, cancellations are no longer possible.

4.2 What if I entered an incorrect shipping address?

Contact us immediately.
If processing has not started, we can update the address.
If the order is already in fulfillment, changes cannot be made.

5. Payments

5.1 What payment methods are accepted?

We accept the following payment options:

• Visa, Mastercard, American Express, Discover, JCB, Diners Club

• Apple Pay, Google Pay, Shop Pay

• PayPal

• Eligible prepaid cards and Animalieviaggi gift cards

5.2 Which payment methods are not supported?

We do not accept:

• Cash on Delivery (COD)

• Checks or money orders

• Bank transfers (unless announced)

• Cryptocurrency

5.3 When will my payment be charged?

Payments are charged immediately when the order is placed.

5.4 Why was my payment declined?

Common reasons include:

• Incorrect card details

• Billing address mismatch

• Expired card

• Insufficient funds

• Bank security restrictions

5.5 Is my payment information secure?

Yes. We use:

• SSL encryption

• Tokenized payment systems

• PCI-compliant payment processors

We never store full credit card information.

6. Privacy & Account Security

6.1 How is my personal information used?

Your data is used to:

• Process and fulfill orders

• Send order updates

• Prevent fraud

• Improve store operations

We do not sell customer information.

6.2 Is my information shared with third parties?

Only with trusted service providers such as:

• Payment processors

• Shipping carriers

• Fraud prevention services

6.3 Can I request account deletion?

Yes. Please email our support team to request account removal.

7. Products

7.1 Are product images accurate?

We strive for accuracy, but colors may vary slightly depending on screen settings.

7.2 Will sold-out items be restocked?

Restocking depends on availability.
Use the “Notify Me” option when available to receive updates.

8. Website, Intellectual Property & Copyright

8.1 May I use your images, logos, or designs?

No. All website content is the property of animalieviaggi.com and is protected under our Intellectual Property Policy.

8.2 How do I report copyright infringement?

Please follow the procedure outlined in our DMCA Takedown Policy.

9. Legal & Policy Questions

9.1 Where can I find your policies?

All official policies are available in the website footer, including:

• Shipping Policy

• Return Policy

• Privacy Policy

• Terms & Conditions

• Payment Methods Policy

• Cancel & Change Order Policy

• Intellectual Property Policy

• DMCA Takedown Policy

• Disclaimer

9.2 Are your policies compliant with U.S. law?

Yes. All policies are written in accordance with U.S. consumer protection and e-commerce regulations.

10. Contact Us

Email: support@animalieviaggi.com
Business Hours: Monday – Saturday, 8:00 AM – 7:00 PM (EST)
We respond to all inquiries within 24 hours.